Enhancing Workforce Leadership

Customer-Centered Design - Part 2

Posted by Margaret Lamb - On December 03, 2015 (EST)

Maria Morgan

Maria Morgan
Job Coach
Sacramento Works! Hillsdale

"We want to know where they [customer] want to go and then help them according to their plan. We don't come up with a plan for them. We let them guide us and then we will help them with that guide."

The implementation of the Workforce Innovation and Opportunity Act (WIOA) provides opportunities to design services, processes, and physical space within One-Stop centers in a way that will produce better outcomes for customers and increase their satisfaction.

In this podcast, Maria Morgan and Toni Caruso detail how they use the principals of customer-centered design in the development of their workshops, and how it can have a positive impact for One-Stop center customers.

Toni Caruso

Toni Caruso
Job Coach
Sacramento Works! Hillsdale

" …there are no bad ideas. Throw out everything you can and then you pick and choose and put it together as a puzzle to come up with what we're going to be doing."




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Customer-Centered Design Part 2
Posted On : 08/26/15 10:06 AM


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Modified On : December 03, 2015
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